Nathan Claire’s suite of services takes an all-rounder approach to digital transformation. End-to-end monitoring, diagnostics and analytics in context.
Job Overview
We are seeking a highly motivated and tech-savvy individual to join our team as a Technical Writer. This position offers an excellent opportunity to apply your knowledge and experience, learn new skills, and contribute to real-world IT projects. The successful candidate will work closely with our software development team to understand the technical aspects of our software and take a user-centred approach to explaining how to use the products to both technical and non-technical audiences.
Responsibilities:
- Create and maintain technical documentation including API references, user manuals, deployment guides, architecture diagrams, and release notes.
- Translate complex technical concepts of the Edge Platform into clear and accessible content.
- Collaborate with the software development teams to gather information and validate documentation accuracy.
- Assist in the development of internal standard operating procedures, onboarding materials, and knowledge base articles
- Continuously improve documentation based on user feedback, testing, and platform updates
- Ensure consistency and adherence to documentation style guides and industry best practices.
- Organise and manage content using version control and documentation tools e.g., Git
Minimum Requirements:
- A bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
- At least 3 years of experience in technical writing for software products or IT services
- Excellent written and verbal communication in English
- Strong knowledge of Microsoft Excel, PowerBI
- Strong knowledge of computer hardware, operating systems, and software applications.
- Strong Knowledge of modern software development processes, cloud computing, networking, AIOps and DevOps concepts.
- Hands-on experience working with APIs, SDKs, and documentation platforms (e.g., Git, Markdown and JIRA)
- Proficient in troubleshooting and problem-solving technical issues.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively in a team environment.
- Strong attention to detail and organizational skills.
- Demonstrated ability to learn new technologies quickly.
- Proficiency in a programming language.
- Prior experience with IT support or customer service is a plus
- Familiarity with cybersecurity principles and best practices is a plus.
- Experience in software development Web and Mobile applications is a plus
- Experience with data analysis concepts, methodologies, and tools is a plus.
- Experience with Site Reliability Engineering and application performance monitoring & SRE concepts, tools, and techniques is a plus.
Method of Application
Meet the qualifications? Email your CV to [email protected] using the position as subject.