Responsibilities

• Provides expert advice to Management on IT service delivery and manages the overall IT budget from a planning and governance perspective.
• Develops, implements, and ensures compliance with IT governance policies, processes, and procedures.
• Monitors IT security programs to ensure compliance with applicable laws, regulations, and internal policies to reduce risks and audit findings.
• Reviews and tracks all exceptions related to Technology from risk and audit reports, coordinating with internal IT teams to develop and implement remediation plans (via the IT Compliance Dashboard).
• Ensures effective documentation and maintenance of the Bank’s IT asset inventory as a key input for the IT risk register.
• Coordinates IT audit support and ensures compliance with regulatory examinations and investigations.
• Conducts periodic reviews of IT departmental job profiles and Standard Operating Procedures (SOPs) to ensure alignment with current operations.
• Develops and maintains IT continuity frameworks to ensure uninterrupted service delivery.
• Designs and conducts periodic internal surveys to assess and improve IT service performance.
• Collaborates with business units to understand evolving IT requirements and translate them into actionable technology strategies.
• Reviews and updates Technology SWOT analysis quarterly to propose enhancements to policies, internal controls, and IT operations.

User Support:

• Set up employee credentials and access in banking applications and email servers.
• Train staff on the use of Banking software and computer systems.
• Diagnose and resolve software issues within the banking application.
• Perform End-of-Day, End-of-Month, and End-of-Year processes.
• Conduct regular data backup and restoration processes.
• Handle SQL database administration.
• Manage IT security infrastructure and devices.
• Prepare documentation (memos, reports, subscription letters, minutes, etc.).
• Maintain accurate documentation and filing of IT assets and contracts (SLAs, receipts, etc.).
• Liaise with IT vendors, software providers, ISPs, and other external tech partners.
• Monitor, order, and distribute IT equipment and supplies.
• Manage the Bank’s SMS portal and error log documentation.
• Handle hardware setup, maintenance, and repairs (printers, laptops, copiers, etc.).
• Ensure security of systems through regular malware/virus scans.
• Maintain and troubleshoot the Bank’s Local Area Network (LAN) and communication infrastructure (IP Phones, routers, switches, etc.).
• Analyze and respond to audit findings, ensuring timely resolution with IT support teams.

Qualifications & Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years relevant experience in a financial institution (required).
• Solid experience in IT system design, development, implementation, and evaluation.
• Working knowledge of server administration, network systems, and computer maintenance.
• Proficiency in Microsoft SQL Server, stress testing, and relevant programming/database environments.
• Familiarity with ISO standards (20000, 27001, and 22301).
• Hands-on experience in IT infrastructure, network administration, and IT project delivery.
• Strong leadership, analytical, and communication skills.
• Proficient in data center management and IT operations documentation.