At InEvent, we are passionate about live events and broadcasting technologies. We are building the most powerful and versatile platform for professional events, meetings and live streams.
Our ALL-IN-ONE event management software serves as the go-to solution for every stage of event planning.
Job Description
- Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
- Review client concerns and seek to improve all aspects of the client experience with the company;
- Constantly promote the value of the InEvent platform and upselling through customer/client experience;
- Grow and expand clients platform usage within their organization;
- Suggest optimization of existing processes within all Customer Success initiatives;
- Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.
Ideal profile
- 3 – 5 years of experience in Customer Success, Account Management or Account Development position is a must;
- Experience in client retention and continuous usage of the solution/service;
- Exceptional ability to communicate and foster positive business relationships;
- Technical skills is a must;
- Accountability and personal organization are essential;
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
- Available to work from 12 PM to 8 PM Eastern Time.
Method of Application
Meet the Qualifications? Apply now at InEvent on ineventapp.hire.trakstar.com