Tek Experts is a global technology and customer experience company, specializing in providing technical support, customer success management, and tech talent solutions to other businesses. They focus on helping companies manage their business operations and achieve their goals by leveraging their expertise and resources. Tek Experts is a subsidiary of YNV Group and has a strong presence in Nigeria, where they are expanding their operations and recruiting new tech talent.
Job Overview
- The Azure Apps Services team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This is an experienced technical team that supports multiple products within the Microsoft portfolio, including networking, virtualisation, app development, authentication, backup, and recovery. You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large-sized companies.
Responsibilities
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Method of Application
Meet the qualifications? Apply now at Tek Experts on careers.teknowledge.com