Tek Experts is a global technology and customer experience company, specializing in providing technical support, customer success management, and tech talent solutions to other businesses. They focus on helping companies manage their business operations and achieve their goals by leveraging their expertise and resources. Tek Experts is a subsidiary of YNV Group and has a strong presence in Nigeria, where they are expanding their operations and recruiting new tech talent.
Job Overview
- The Azure Developer team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery. You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.
Responsibilities
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Requirements
- You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
- You love technology, understand it, and are adept at using it.
- You’re proficient in both written and oral English.
- You enjoy solving complex technical issues.
- You’re customer-obsessed, take the initiative, and exceed expectations.
In This Role
- Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred.
- Must have completed the compulsory 1-year NYSC or have an exemption certificate.
- A Bachelor’s degree in IT-related discipline is preferred.
- Customer support experience (customer obsessed, innovative and result oriented).
- General understanding of Cloud Computing
- Good knowledge of APIs
- Professional fluency in English is essential, both written and spoken.
- Passion for solving complex technical issues.
Method of Application
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